My work experience with Charles Schwab focused on creating solutions for Compliance training. I developed and executed communication strategies and training plans with Compliance subject matter experts (SMEs), other Corporate Risk Management colleagues, and the first line of defense business partners.
A list of accomplishments and tasks that I supported at the company include:
• Constructed a method using SharePoint to autogenerate captions and transcripts for training videos. This function reduced costs to the organization.
• Assisted with curriculum and course design on organization-wide training programs. An enterprise-wide audience size is close to 35,000 people.
• Managed and developed educational resources, which included email communications, internal SharePoint pages, and on-demand videos.
• Ensured enterprise-level standards, consistency across Compliance policies, establishing targeted outcomes, and appropriate related reporting to risk governance committees.
• Used W3C principles to develop accessibility standards.
• Established best practices and drove consistency across compliance standards and training through the development of team procedures, job aids, templates, and other resources.
• Managed projects using Smartsheets, Microsoft Planner, and with Excel. Presented my team with new tools to reduce labor costs regarding project management.
A list of accomplishments and tasks that I supported at the company include:
• Constructed a method using SharePoint to autogenerate captions and transcripts for training videos. This function reduced costs to the organization.
• Assisted with curriculum and course design on organization-wide training programs. An enterprise-wide audience size is close to 35,000 people.
• Managed and developed educational resources, which included email communications, internal SharePoint pages, and on-demand videos.
• Ensured enterprise-level standards, consistency across Compliance policies, establishing targeted outcomes, and appropriate related reporting to risk governance committees.
• Used W3C principles to develop accessibility standards.
• Established best practices and drove consistency across compliance standards and training through the development of team procedures, job aids, templates, and other resources.
• Managed projects using Smartsheets, Microsoft Planner, and with Excel. Presented my team with new tools to reduce labor costs regarding project management.
BlockFi was a digital asset lender that was founded in 2017. At BlockFi, I worked as a Knowledge Management Content Specialist and implemented the following projects:
• Product Manager of WorkRamp at BlockFi. In my first year I helped produce over 140 courses for over 1,000 employees. We obtained over 10,000 completed courses in our first year using WorkRamp.
• Designed, developed, and updated training eLearning coursework for BlockFi products to align with onboarding and ongoing training/enablement needs of the Client Services team, as well as other internal teams and clients.
• Administrated user data on the company's learning management system (LMS).
• Tracked projects using Jira and Monday.com.
• Partnered with the Marketing and Product organizations to develop modularized content that will serve internal and external training programs.
• Performed User Acceptance Testing (UAT) on product releases.
• Developed and implemented ADA requirements across training material.
• Collaborated with the Training & Enablement Manager, SMEs and other content developers to plan, refine, and execute coursework development projects.
• Contributed to our machine learning model via Zendesk. We used artificial intelligence (AI) to help assist representatives when communicating with clients.
• Animated videos using Adobe Animate to provide engaging learning material.
• Product Manager of WorkRamp at BlockFi. In my first year I helped produce over 140 courses for over 1,000 employees. We obtained over 10,000 completed courses in our first year using WorkRamp.
• Designed, developed, and updated training eLearning coursework for BlockFi products to align with onboarding and ongoing training/enablement needs of the Client Services team, as well as other internal teams and clients.
• Administrated user data on the company's learning management system (LMS).
• Tracked projects using Jira and Monday.com.
• Partnered with the Marketing and Product organizations to develop modularized content that will serve internal and external training programs.
• Performed User Acceptance Testing (UAT) on product releases.
• Developed and implemented ADA requirements across training material.
• Collaborated with the Training & Enablement Manager, SMEs and other content developers to plan, refine, and execute coursework development projects.
• Contributed to our machine learning model via Zendesk. We used artificial intelligence (AI) to help assist representatives when communicating with clients.
• Animated videos using Adobe Animate to provide engaging learning material.
Traemand was founded in 2015 and was acquired by Ingka Group (IKEA) in 2020. Ingka Group now fully owns Traemand and further integration of Traemand into the IKEA Retail organization. I worked with Traemand during the acquisition and completed the following tasks:
• Assisted with training and implementation of Salesforce and Field Service Lightning. Performed user testing to help troubleshoot technical issues.
• Worked with Subject Matter Experts (SME) in Canada, the United Kingdom, and the United States to develop course modules and training content for different field positions within the company, as needed.
• Managed the learning management system (LMS) and maintained the learning content within the LMS. The software is structured with Moodle and Totara.
• Created, updated, and maintained training related to the field, new products, onboarding education, and continued education.
• Provided monthly to bi-monthly product and technical updates via a newsletter for employees in multiple countries.
• Assisted in mentoring other country’s Instructional Designers and helped support their technical needs. Utilized Monday.com to track projects and deliverables.
• Developed video and media content to support the training department as needed.
• Audited and evaluated training classes on quality and effective learning techniques using the ADDIE and SAM systems.
• Developed new course modules that were incorporated into existing courses, as well as researched, designed, and implemented new ones.
• Designed the general curriculum, defined training objectives, and generated mastery tests.
• Assisted in providing technical assistance to instructors and students when necessary.
• Assisted with training and implementation of Salesforce and Field Service Lightning. Performed user testing to help troubleshoot technical issues.
• Worked with Subject Matter Experts (SME) in Canada, the United Kingdom, and the United States to develop course modules and training content for different field positions within the company, as needed.
• Managed the learning management system (LMS) and maintained the learning content within the LMS. The software is structured with Moodle and Totara.
• Created, updated, and maintained training related to the field, new products, onboarding education, and continued education.
• Provided monthly to bi-monthly product and technical updates via a newsletter for employees in multiple countries.
• Assisted in mentoring other country’s Instructional Designers and helped support their technical needs. Utilized Monday.com to track projects and deliverables.
• Developed video and media content to support the training department as needed.
• Audited and evaluated training classes on quality and effective learning techniques using the ADDIE and SAM systems.
• Developed new course modules that were incorporated into existing courses, as well as researched, designed, and implemented new ones.
• Designed the general curriculum, defined training objectives, and generated mastery tests.
• Assisted in providing technical assistance to instructors and students when necessary.
Beyond Campus Innovations offers their clients employee training and custom course development.
My tasks and responsibilities as a Multimedia Designer Lead included:
• Managed new course production on a variety of learning management systems (LMS) platforms including Canvas, Schoology, Blackboard, Litmos, and TalentLMS.
• Provided search engine optimization (SEO), business to business marketing (B2B), software as a service (SaaS), as well as social media site maintenance.
• Demonstrated project management experience by assisting contractors and employees with ProWorkflow as well as Slack for knowledge management.
• Executed projects and initiatives through Dreamweaver, WordPress, H5P, HTML, JavaScript, Adobe Creative Suite, Articulate, Respondus, jQuery, and other development tools.
• Managed video projects on tight deadlines with software including: Camtasia, Adobe Premiere Pro, After Effects, and audio editing with Adobe Audition.
• Provided support and guidance in the production of multiple online higher education courses, including interactive content, activities, and assessment instruments.
• Performed quality assurance (QA) checks on projects before submission.
• Displayed the ability to work under tight deadlines and with subject matter experts (SMEs).
• Maintained the company website by utilizing content marketing, user experience (UX) design, and other marketing functions, such as sales enablement, outreach, and branding.
My tasks and responsibilities as a Multimedia Designer Lead included:
• Managed new course production on a variety of learning management systems (LMS) platforms including Canvas, Schoology, Blackboard, Litmos, and TalentLMS.
• Provided search engine optimization (SEO), business to business marketing (B2B), software as a service (SaaS), as well as social media site maintenance.
• Demonstrated project management experience by assisting contractors and employees with ProWorkflow as well as Slack for knowledge management.
• Executed projects and initiatives through Dreamweaver, WordPress, H5P, HTML, JavaScript, Adobe Creative Suite, Articulate, Respondus, jQuery, and other development tools.
• Managed video projects on tight deadlines with software including: Camtasia, Adobe Premiere Pro, After Effects, and audio editing with Adobe Audition.
• Provided support and guidance in the production of multiple online higher education courses, including interactive content, activities, and assessment instruments.
• Performed quality assurance (QA) checks on projects before submission.
• Displayed the ability to work under tight deadlines and with subject matter experts (SMEs).
• Maintained the company website by utilizing content marketing, user experience (UX) design, and other marketing functions, such as sales enablement, outreach, and branding.
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